PRIVACY POLICY
Effective Date: 19 August 2026
Bali Event Organizers (“BaliEO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quotation, or use our event management and event production services.
1. About Us
BaliEO is an event management and event production company based in Bali, Indonesia.
We provide event planning, event organizing, event production, sound and lighting rental, LED screen rental, staging, technical production, and related event services for corporate events, conferences, meetings, exhibitions, weddings, private events, and other events.
Website: https://balieo.com
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Full name
- Company or organisation name
- Email address
- Telephone or WhatsApp number
- Event details and requirements
- Event date and venue
- Number of attendees or guests
- Billing and payment information
- Information provided through quotation or booking requests
- Communications and correspondence with our team
- Technical information such as IP address, browser type, device information, and website usage information
We only collect information that is reasonably necessary for providing our services, communicating with customers, processing enquiries, and operating our website.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Provide quotations and proposals
- Plan and deliver event services
- Process bookings and payments
- Communicate with customers regarding their events
- Provide customer support
- Coordinate event requirements
- Improve our services and website
- Maintain business and transaction records
- Prevent fraud, misuse, or unauthorised activity
- Comply with applicable laws and legal requirements
- Send relevant marketing communications where permitted and appropriate
4. WhatsApp, Email, and Other Communication Channels
Customers may contact us through WhatsApp, telephone, email, contact forms, or other communication channels provided on our website.
Information provided through these channels may be used by our authorised staff to respond to enquiries, prepare quotations, process bookings, and provide customer service.
5. Google Ads, Analytics, and Cookies
We may use third-party technologies such as Google Ads, Google Analytics, cookies, pixels, and similar technologies to understand website usage, measure advertising performance, improve our services, and deliver relevant advertising.
These technologies may collect information such as website visits, device information, browser information, approximate location, and interactions with advertisements or website pages.
Third-party services may process information in accordance with their own privacy policies.
6. How We Share Personal Information
We do not sell customers’ personal information.
We may share information when reasonably necessary to provide our services or operate our business, including with:
- Payment service providers
- Website and technology service providers
- Communication service providers
- Event suppliers or service providers where necessary to fulfil an event
- Professional advisers
- Government authorities or law enforcement where legally required
Any information shared with service providers is limited to what is reasonably necessary for the relevant business purpose.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to authorised personnel and service providers who need the information to perform their responsibilities.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
9. Your Rights
Depending on applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise these rights, please contact us using the contact details below.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
11. Children’s Privacy
Our services are primarily intended for businesses, organisations, and adult customers. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Bali Event Organizers (BaliEO)
Bali, Indonesia
Website: https://balieo.com